TrueChoice
Insurance Agency Director of Operations
Full Time • Fully Remote - US
Responsive recruiter
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
About the Role
TrueChoice Coverage is a growing insurance agency seeking a Director of Agency Operations to own and run the operational backbone of the business.
This is a hands-on leadership role responsible for bringing structure, driving execution, and ensuring the agency runs efficiently day-to-day. You will work directly with leadership to build and refine operational systems across agent onboarding, carrier relationships, workflows, and performance management.
This is not a maintenance role — we are looking for someone who can step in, take ownership, and build structure where it does not yet exist while keeping everything moving forward.
What You’ll Do
- Own day-to-day agency operations and ensure consistent execution across the business
- Manage and strengthen carrier relationships, appointments, and alignment
- Lead agent onboarding, licensing, and compliance processes end-to-end
- Build, implement, and enforce internal workflows and operational systems
- Drive accountability across timelines, projects, and team execution
- Partner with leadership to align operations with growth initiatives
- Support and optimize call center and lead flow operations (as applicable)
- Identify gaps, remove blockers, and continuously improve how the agency operates
What We’re Looking For
-
5+ years in an insurance agency environment (required)
- Experience selling or supporting individual policies (life, health, or personal lines)
- Proven experience owning or running agency operations (not just supporting)
- Experience in a call center, high-volume, or lead-driven environment strongly preferred
- Hands-on experience with:
- agent onboarding
- licensing and compliance
- internal workflows and process execution
- Ability to operate independently and take full ownership of outcomes
- Strong problem-solving skills with a bias toward action
- Comfortable working in a fast-paced, evolving environment where structure is still being built
Nice to Have (But Not Required)
- Experience managing or supporting commission processes
- Exposure to lead vendors or lead flow management
- Experience scaling operations in a growing agency or startup environment
Why This Role
- Direct ownership of a critical function within a growing agency
- Opportunity to build and shape operational systems from the ground up
- High visibility and direct collaboration with leadership
- Ability to make an immediate and measurable impact on business performance
Compensation
- Base salary: $135,000 – $160,000
- + Performance-based bonus
This is a remote position.
Compensation: $135,000.00 - $160,000.00 per year
Empower Your Career with Innovation and Impact
TrueChoice Coverage is an independent insurance agency that helps individuals compare options across multiple carriers, combining technology and expert guidance to deliver better coverage and long-term support.
(if you already have a resume on Indeed)